Dear Customer,

At this present time our HyperV infrastructure is currently offline, at this present time we are seeing this as a hardware related issue. We have contacted the hardware vendor to investigate this further.

Please be assured we are working to resolve this issue as quickly as possible and as soon as we have any news, we will issue an update.

Once again we apologise for this outage.

Regards,
Gareth

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Update,

We have narrowed it down to our storage solution, we have made contact with the vendor and hope to have this issue resolved soon.

Regards,
Gareth.

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Update,

We are still awaiting news from our hardware vendor. Im afraid we still have no ETA from them at this time.

We will continue to post further updates when there is any news to report.

Regards,

Poundhost support.

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Update,

We are still awaiting further updates from our hardware vendors top line support team. Our VPS administrator is still in communication and unfortunetly, we still do not have an ETA at this time but are working on resolving the issue.

We apologise for the inconvienience caused.

Regards,

Poundhost support.

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Update,


Im afraid we still have no word from our vendor but continue to work around the clock to resolve the current issues.

We will update you as soon as have word from our hardware vendor or VPS administrator.

Regards,

Poundhost support.

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Update,

Dear Customer,

We have received a further update from HP third line Technical Support, that they are arranging to dispatch a technical support engineer to site, with precautionary spare parts. The engineer also has direct access to the LeftHand HP engineering and development team in the USA should further assistance be required once he gets to site.

We are still awaiting a time when the engineer is due to arrive, and as soon as we have this information we will provide a further update.

Please be assured this issue is receiving our top priority, and HP are also fully aware of how critical this issue is.

As soon as we have a further update we will be in contact.

Regards,

PoundHost Support.


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Dear Customer,

Whilst we and HP are continuing to work on the Windows Hyper-V storage issue, a number of customers have contacted us stating that they have their own backups. As such we have been working through the night to install a new instance of virtual windows platform running on our KVM based platform with local storage. As such we can now offer customers a replacement VPS. This VPS would be based on a new platform and as such you would be issued with a new IP address.

Customers who wish to be provisioned with a new Windows VPS should raise a support ticket stating this, or reply to an existing open support ticket. We will then work as quickly as possible to provision replacement Windows servers.

Once the storage issue (SAN) is resolved, customers can then choose to stay on the new KVM platform, or return to the Hyper-V solution with their data.

Customers that do continue to host their Windows virtual server PoundHost will of course be compensated in accordance with our SLA.

If you have any questions regarding this please feel free to raise a support ticket.

Regards,

PoundHost Support.

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UPDATE - 08/02/2010 - 10.48 AM

Dear Customer

We are expecting a HP Engineer to be arriving at approximately 12.30 to help resolve this issue, once again we can only apologise for the inconvenience this has caused.

Regards,
Gareth

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UPDATE - 08/02/2010 - 13.03 PM

Dear Customer

The HP Engineer arrived at 11:36 AM and is looking into the storage node with our HyperV expert and the on shift technical team leader.

Regards,
Gareth.

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UPDATE - 08/02/2010 - 13.46 PM

Dear Customer

The HP engineer has managed to identify and correct the issue, we are in the process of attempting to restore nodes back to operation.

Once again we apologise for the issue.

Regards,
Gareth,

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Dear Customer

Please note that the issue with the HyperV Hardware issue has been resolved and all servers should now be available.

An official statement will be released tonight via email explaining the problem to all customers with a virtual server.

Regards
Nigel