Service Notices
PH server moves on Thursday 5th of August — 2010-07-29 16:20
Dear Customer
To follow on from an email sent to the customers involved in this move. The servers involved in this move are:
997
1002
1005
1009
1015
1022
1013
1057
1061
1295
1313
1137
1037
1293
1036
To follow on from an email sent to the customers involved in this move. The servers involved in this move are:
997
1002
1005
1009
1015
1022
1013
1057
1061
1295
1313
1137
1037
1293
1036
Rack outage - 47A Maidenhead. — 2010-07-24 19:54
Dear Poundhost Customers.
We are currently experiencing power issues to rack 47A in Maidenhead.
First attempts to get this rack back on line have failed so we have come to the conclusion that it is a server in this rack which is causing the rack to trip.
Because of this, and the fact that this rack was due to be migrated tonight, we are performing the migration now so we can power each server up in a stable rack one at a time and quickly identify the server that is causing the trouble.
We aim to have this issue resolved by 17:30 so if you have any issues after this time or any queries, please let us know.
We apologise for any inconvenience caused.
Regards
Adam Heath
Technical Support Advisor.
Update - This process is taking a lot longer than first anticipated. We apologise for the delay and aim to get all servers back online as soon as possible. At the present time there is no ETA on completion.
Regards
Adam Heath
Technical Support Advisor.
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Dear Poundhost Customers.
The fault finding in Rack 47a has been completed and all servers have been migrated and powered on in the new rack. Please accept our apologies over the length of time it has taken to identify and rectify the initial cause of the rack power failure. The migration of rack 47a that was planned for tomorrow morning has been completed during this time.
Apologies once more over the time to resolve the initial fault.
Regards
Nigel Rowley
Technical Support Advisor
We are currently experiencing power issues to rack 47A in Maidenhead.
First attempts to get this rack back on line have failed so we have come to the conclusion that it is a server in this rack which is causing the rack to trip.
Because of this, and the fact that this rack was due to be migrated tonight, we are performing the migration now so we can power each server up in a stable rack one at a time and quickly identify the server that is causing the trouble.
We aim to have this issue resolved by 17:30 so if you have any issues after this time or any queries, please let us know.
We apologise for any inconvenience caused.
Regards
Adam Heath
Technical Support Advisor.
Update - This process is taking a lot longer than first anticipated. We apologise for the delay and aim to get all servers back online as soon as possible. At the present time there is no ETA on completion.
Regards
Adam Heath
Technical Support Advisor.
-----------------------------------------------------------------------------------
Dear Poundhost Customers.
The fault finding in Rack 47a has been completed and all servers have been migrated and powered on in the new rack. Please accept our apologies over the length of time it has taken to identify and rectify the initial cause of the rack power failure. The migration of rack 47a that was planned for tomorrow morning has been completed during this time.
Apologies once more over the time to resolve the initial fault.
Regards
Nigel Rowley
Technical Support Advisor
Router maintenance: 23:00 - 06:00 29/7/2010 — 2010-07-22 10:05
Dear Customer,
We will be carrying out maintenance on our router platform. It should not be service affecting but will require us to move onto our backup links. Both Maidenhead and Milton Keynes dedicated servers will be \'at risk\' running without any redundancy while the work is carried out. It should not take more than 10 minutes at each site.
If you have any questions please raise a ticket.
Pete Bristow
We will be carrying out maintenance on our router platform. It should not be service affecting but will require us to move onto our backup links. Both Maidenhead and Milton Keynes dedicated servers will be \'at risk\' running without any redundancy while the work is carried out. It should not take more than 10 minutes at each site.
If you have any questions please raise a ticket.
Pete Bristow
